TapPaw Support

Write to [email protected] — questions, bugs and ideas all go to the same place. Telling us your iPhone model and iOS version makes the answer faster.

Walks

The route is not recorded when the phone is locked

Allow location access: iOS Settings → TapPaw → Location → "While Using the App". Keep the walk running (not paused) before locking the phone.

I don't get stop notifications

iOS Settings → TapPaw → Notifications → Allow. When the app is open, stops appear as a banner instead.

What do the calendar colors mean?

Green — the daily goal is reached, orange — more than half, red — less than half. Change the goal in the dog's profile → Edit.

Do my walks sync between devices?

Not yet: walks, dogs, photos and notes are stored only on your iPhone.

Community

Do I need an account?

Only for community features: walkers nearby, friends and gifts. Sign in with Apple in Profile → Community. We don't ask for a name or email.

Who sees my walk?

You choose when you start a walk: friends only, everyone nearby, or nobody. You can change it during the walk from the top bar. Others see your position, the route of the current walk and your dogs' names and breeds; your position is hidden 3 minutes after the last update.

How do I add a friend?

Tap a walker on the map and press "Add friend". They become your friend after they accept the request. Friends are in Profile → Community → Friends.

How do gifts work?

Tap a walker on the map → "Send a gift". Five gifts are free (up to 10 a day), fifteen are paid, one purchase is one gift. Gifts your dogs received show in their profiles.

Your data

Delete your account

Profile → Community → "Delete account". Everything on our server is removed and the app's access to your Apple ID is revoked. Your walks stay on the phone.

Delete everything

Profile → "Delete all data" removes walks, dogs and photos from the phone, and the account if you are signed in. See the Privacy Policy for details.